Privacy Policy

1. Our Pledge

We, True Power Hong Kong Limited, are committed to the safeguarding of the privacy of individuals with respect to personal data.  Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of personal data are governed by the laws of Hong Kong and are as set out in this Privacy Policy.

Your access and use of our website at signifies your agreement to be bound by this privacy policy.  If you do not agree to the same, you shall discontinue your access and use of the website.

2. Collection of Personally Identifiable Information

We may obtain personal information about you in a number of ways, including:

  • when you apply to us and/or continue to subscribe with us for our service and/or product (“Services”);
  • when you participate in any of our surveys or marketing campaigns;
  • when you login to visit our websites;
  • when you contact us whether in person, by phone or by email to make enquires or provide information;
  • when verifying your identity;
  • when you subscribe to our marketing or promotional materials
  • when legally required to do so

You are not required to provide the personal information that we request, but we may not be able to provide or continue to provide the Services to you if the requested personal data is incomplete or incorrect.

If you are under the age of 18, consent from your parent or guardian is required before you give us any personal information.

3. Cookies

When you visit our website(s), we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated.  Cookies used (if any) in any part of our website will not be deployed for collecting personally identifiable information.

For your information, cookies are small computer files that can be stored in web surfers’ computers for the purposes of obtaining configuration information and analyzing web surfers’ viewing habits.  They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the web site.

You may refuse to accept cookies (by modifying the relevant internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our websites.

4. Types of Personal Data We Collect

The types of personal data we collect may include:

  • your name, identity document number, telephone number, fax number, home address, email address, credit card information ;
  • gender, age, occupation, interests and other personal data you voluntarily provide to us;
  • other information from your interaction with our sites, services, and content, including computer and connection information, statistics on page views, traffic to and from the sites, IP address and web log information.

If you want us to erase any of your personal data held by us or do not want to have your personal data disclosed or transferred to any third party in accordance with this Privacy Policy, please write to our Customer Services Manager whose contact details are as set out below under the section “Further Information”.

5. Purpose of Collection of Personal Data

You agree that your personal data provided by you to us may be used and retained by us for the following purposes and for other purposes as shall be agreed between you and us or required by law from time to time.

  • providing the Services;
  • with your consent, conducting direct marketing activities;
  • processing of any benefits arising out of or in connection with the Services:
  • analyzing, verifying and/or checking of your credit, payment and/or status in relation to the provision of the Services;
  • processing of any payment instructions;
  • enabling us to comply with our obligations to interconnect or other industry practices;
  • meeting legal, regulatory or compliance requirements, dealing with enquires from law enforcement or regulatory bodies or for the purpose of obtaining legal advice; and any other purposes directly related to any of the above purposes.

6. Transfer of Personal Data

You further agree that we may disclose or transfer (whether in Hong Kong or abroad) to our agents, contractors, any telecommunications operators, any third party collection agencies, any credit reference agencies, any security agencies, any credit providers, banks financial institutions, any other persons under a duty of confidentiality to us, our affiliated or associated companies , as necessary on a need-to-know basis to fulfill any of the Purposes, which include the processing and storing of your personal data.

We also reserve the right to transfer your personal information with us in the event we are involved in any merger, acquisition or corporate reorganization. However, we will not transfer your personal data unless the transferee agrees to use your personal information in accordance with this Privacy Policy.

7. Retention of Personal Data

We will only retain your personal data for the period necessary to fulfill the Purposes for which the personal data is to be used, unless a longer retention period is required by law or permitted by law.

8. Rights of Access and Correction

You have the right to:

  • check whether we hold any of your personal data;
  • access your personal data held by us;
  • require us to correct any personal data which is inaccurate;
  • ascertain our policies and practices (from time to time) in relation to personal data and the types of personal data held by us.

We have the right to charge a reasonable administrative fee for the processing of any personal data access request.

If you wish to access or correct your personal data, please contact our Customer Services Manager whose contact details are as set out below under the section.

Customer Services Manager

True Power Hong Kong LTD

Mailing address: 4/F Jardine House, 1 Connaught Place, Central, Hong Kong

Email address:

Tel:  852- 7239 6386

9. Direct Marketing

We intend to use your name, contact details (such as phone number, email address, home, mailing, billing or delivery address), products and services portfolio information, transaction pattern and behaviour, financial background and demographic data held by us from time to time for direct marketing.

The following classes of products, services and subjects may be marketed:

  • athletic tapes and sports products;
  • our other products and services, activities, promotional offers (benefits and privileges) and special events of us.

Such marketing activities may be provided to you in various methods in accordance with the personal data you provide to us, including postal mail, telephone call, email, text or messages on your mobile devices.

We will not use your personal data for direct marketing activities unless we have received your consent (which includes an indication of no objection). You may opt-out (without any charge) of receiving information in relation to the direct marketing activities at any time by contacting our Customer Service Manager whose details are as set out below under the section.

Customer Services Manager

True Power Hong Kong LTD

Mailing address: 4/F Jardine House, 1 Connaught Place, Central, Hong Kong

Email address:

Tel:  852- 7239 6386

10. Security

In order to protect your personal data against accidental, unlawful or unauthorized access, we maintain appropriate administrative, technical and physical safeguards to keep your personal data safe. Our security measures include secured servers and restricting access to personal data to personnel who have a need to use the data and who have been trained to handle such data properly and observe confidentiality.

11. Websites of Third Parties

Our website may display links to other websites that do not belong to us and are not under our control. We accept no responsibility for protection of privacy or the content of those websites. We display the links to help visitors to our website to find more information on specific topics. These websites have their own separate terms and conditions as well as privacy policies.

12. Changes to Privacy Policy

We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on our website (  We encourage you to visit frequently to stay informed of our most updated version.

13. Further Information

If you have any questions regarding this Privacy Policy, please contact our Customer Service Manager by:

Mail:  True Power Hong Kong Limited

4/F Jardine House, 1 Connaught Place, Central, Hong Kong


Telephone: + 852 7239 6386

In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.

Hong Kong Address

4/F Jardine House, 1 Connaught Place
Central, Hong Kong

True Power Hong Kong Limited


U.S. Address

34 Prospect Street
Melrose, MA 02176, USA